Jetbet Privacy Policy — Your data, our responsibility

Jetbet is one of Bangladesh's most trusted online gaming and Sports Betting platforms. We believe that protecting user privacy is a fundamental right — not merely a legal obligation.

This Privacy Policy tells you: what data jetbet collects, how it is stored, what it is used for, and what rights you have over your information. It is our Terms & Conditions a supplementary document.

This policy applies to jetbet's website, mobile app, and all digital channels. Whenever we make significant changes to this policy, you will be informed via email or a platform notification.

Jetbet only collects information that is necessary to provide our services, ensure security, and meet legal obligations. The types of data we collect are outlined below:

Jetbet collects data through several methods — each transparent and carried out with your consent:

• Direct Collection: Information you provide directly — at registration, when updating your profile, or when contacting customer support.
• Automatic Collection: Information collected automatically while using the platform — such as IP address and browser details — via cookies, log files, and session tracking.
• KYC verification time: A copy of your National ID, passport, or driving licence to verify your identity.
• Payment processing: Mobile banking details and transaction information at the time of deposit or withdrawal.
• Via third parties: In some cases, the minimum necessary information from payment gateways or identity verification services.

Jetbet collects only the minimum information strictly necessary. Requesting data beyond what is needed goes against our policy.

Jetbet uses the data it collects exclusively for the purposes listed below. If your data is ever used for any other purpose, you will be informed separately and your consent will be obtained:

• To create, manage, and secure your account
• To process deposits, withdrawals, and financial transactions
• To complete KYC verification and age confirmation
• To provide customer support and resolve complaints
• To prevent fraud, money laundering, and misuse
• To comply with legal and regulatory obligations
• To deliver a personalized gaming experience and relevant offers
• To improve platform functionality and usability
• To enforce responsible gaming policies and monitor problem gambling behavior

Jetbet uses industry-standard security technology to protect user data. Our security framework is structured across the following layers:

• SSL/TLS Encryption: All data transmitted from your browser to our servers is protected by 256-bit SSL encryption.
• Database Encryption: Sensitive data stored on our servers is protected with AES-256 encryption.
• Access control: Only authorized jetbet staff have access to specific data — not everyone.
• Two-Factor Verification: Two-Factor Authentication (2FA) is available to secure access to your account.
• Regular audits: Regular system audits conducted by third-party security specialists.

Regarding data retention: information for active accounts is kept for as long as the account remains open. After an account is closed, records required for legal or financial purposes may be retained for up to 5 years.

Jetbet uses several types of cookies on its website. Cookies are small text files stored in your browser that help improve the platform's functionality.

• Essential cookies: These cookies are essential for maintaining login sessions and ensuring platform security — disabling them will prevent the site from functioning properly.
• Functional Cookies: Used to remember your language preferences, game settings, and personalised experience.
• Analytics cookies: To understand which parts of the platform are used most — fully anonymized data.
• Security cookies: To detect fraudulent login attempts and cyber attacks.

You can manage cookies at any time through your browser settings. Keep in mind that disabling essential cookies will limit access to many features on jetbet.

Jetbet may share data with trusted third parties in limited, specific circumstances. In all such cases, those third parties are required to uphold our privacy standards:

Jetbet never shares your personal information with advertisers, data brokers, or marketing companies. This commitment is a fundamental part of our core policy.

As a jetbet user, you hold the following rights over your personal data. Contact us at any time to exercise them:

• Right to Know: As a jetbet user, you have the right to know what data we hold about you and how it is used.
• Right to rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted — except for information we are required to retain by law.
• Right to Restrict Processing: You can request that your data be used only for specific, limited purposes.
• Right to Data Portability: You can request a copy of your data in a portable format.
• Right to object: You may object to your data being used for marketing or profiling purposes.
• Right to withdraw consent: You may withdraw any previously given consent at any time.

To exercise these rights support@jetbet.run. We typically respond within 30 days.

Jetbet is strictly for individuals aged 18 and above. We never knowingly collect data from anyone under the age of 18.

• Age verification is mandatory at registration.
• Where there is doubt, jetbet may request official government documents as proof of age.
• If a minor's account is identified, it will be immediately suspended and all associated data will be securely deleted.
• Parents can report suspicious accounts to support@jetbet.run.

For any privacy-related questions, concerns, or complaints, please contact our Data Protection Team directly:

• Email: support@jetbet.run — write "Privacy Request" in the subject line
• Live Chat: Log in to the platform for direct chat support
• Response time: typically within 1–3 business days

Our Privacy Policy was last updated on 1 January 2026. If any significant changes are made in the future, you will be notified by email to your registered address.